Cookie Policy

    How we use cookies and similar technologies on our website and Portal.

    Effective Date: March 26, 2026

    Last Updated: March 26, 2026

    1. What Are Cookies

    Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better browsing experience, and give website operators information about how their site is being used.

    We also use similar technologies such as local storage and session storage, which serve similar purposes. Where we refer to "cookies" in this policy, we include these related technologies.

    Cookies can be first-party (set by us) or third-party (set by external services we use). They can be session cookies (deleted when you close your browser) or persistent cookies (remain on your device for a set period or until you delete them).

    2. Cookies We Use

    We use cookies in four categories. Required cookies cannot be disabled as they are essential for our site to function. Optional cookies can be managed through your preferences.

    Necessary Cookies

    Required

    Enable core website functionality, security, and remember your cookie preferences.

    Cookie Names

    session_idcsrf_tokenconsent_preferences

    Data Retention

    Session duration or up to 1 year

    Examples

    • •Maintain your login session
    • •Protect against security threats
    • •Remember your cookie consent choices

    Analytics Cookies

    Optional

    Understand how you use our site so we can improve your experience and our content.

    Cookie Names

    _ga_ga_*gtm_*_gid_gat

    Data Retention

    Up to 2 years

    Examples

    • •Which pages you visit most often
    • •How long you spend on each page
    • •Which features you use
    • •General location (country/city level only)

    Marketing Cookies

    Optional

    Show you relevant content and measure the effectiveness of our marketing campaigns.

    Cookie Names

    _gcl_*ads_*conversion_*_fbp_fbc

    Data Retention

    Up to 1 year

    Examples

    • •Remember which ads you've seen
    • •Measure ad campaign performance
    • •Deliver personalized content
    • •Track conversions from our marketing

    Preference Cookies

    Optional

    Personalize your experience by remembering your preferences across sessions.

    Cookie Names

    bespoke-greetingbespoke-locationtheme_preferencelanguage_preferenceregion_preference

    Data Retention

    Up to 1 year

    Examples

    • •Your personalized greeting and location
    • •Your preferred theme (light/dark mode)
    • •Your language preference
    • •Your region/timezone settings

    3. Third-Party Cookies

    Some cookies on our site are set by external services that we use to provide specific features. These third parties may collect data in accordance with their own privacy policies.

    Google Analytics / Google Tag Manager

    _ga_ga_*_gid

    Collects anonymous usage statistics to help us understand how visitors interact with our site. Data is aggregated and cannot identify individual users.

    Google reCAPTCHA

    _GRECAPTCHArc::arc::brc::c

    Protects our forms from spam and automated abuse by verifying that interactions come from real users.

    Stripe

    __stripe_mid__stripe_sid

    Processes payments securely. These cookies help prevent fraud and ensure your payment details are handled safely.

    Brevo (Sendinblue)

    sib_cuidsib_sesid

    Powers our email communications, including session reports and newsletters. Tracks email delivery and engagement.

    Cal.com

    cal.com session cookies

    Enables our booking widget so you can schedule tutoring sessions directly on our site.

    5. Managing Your Preferences

    Cookie Consent Banner

    When you first visit our site, a cookie consent banner will appear allowing you to accept or decline non-essential cookies. You can change your preferences at any time by clicking the cookie icon in the bottom-left corner of any page or by visiting our cookie settings.

    Browser Settings

    Most web browsers allow you to control cookies through their settings. You can typically set your browser to block all cookies, accept all cookies, or notify you when a cookie is being set. Please note that blocking all cookies may affect the functionality of our site.

    Visit your browser's help page for instructions on managing cookies:

    Please note: If you disable cookies, some features of our website may not function properly. For example, you may not be able to log in to the student portal or complete a booking.

    6. Contact

    If you have questions about our use of cookies or wish to exercise your privacy rights, please contact us.

    All other regions

    privacy@bespoketutors.sg